Domande frequenti

That we organise the journey and you walk it, and who you walk with is your choice: as a couple, with friends, with family, with your children. Self guided does not mean alone, it means nobody walks beside you for a living. No group, no guide waiting at dawn, no departure time set by somebody else. We do everything around the walking: we split the route into stages that suit your pace, choose and book every property, arrange transfers and bag transport, include the insurance, and give you the trip day by day in your personal area with maps and addresses. We deal with problems if they come up. You leave in the morning when you feel like it.

Yes, and that is how most people go. The journey is built around the group you already are: two friends, a couple, three generations of one family, eight colleagues. Nobody is added to your party. You walk together, you sleep where we have booked for you, and the stages fit your legs rather than the average of a group of strangers. Rooms follow how you want to sleep: twins, singles, triples, whatever the property has on that stage.

If you can walk for a few hours a day, yes. You do not need an athlete's training: the stages are chosen together and almost everywhere they can be shortened or split in two. People set off with us at twenty and at seventy, often alone, often for the first time. What matters is not fitness but the appetite for being out all day. If what you want is the cheapest possible trip, we are not it: we cost more because every property is chosen and booked by us, and because while you walk there is a person who answers.

Because the walk starts the day you can leave, not when a calendar decides. No group to keep up with, no dates to wedge into someone else's schedule: you pick when to go and how many days to walk, and the trip is built around that. Two people on the same route in the same week can have two different journeys. It is also why there is no price list: the cost depends on your dates, how many nights you stay and where you sleep.

A Travel Designer: the person who builds the journey and stays with you until you are home. They have a name, you find it in your personal area, and it is the same person from start to finish. They call you before writing the proposal, because some things only come out in conversation: how far you really want to walk, whether a long stage worries you, whether you are travelling with someone whose pace is different from yours. While you walk you reach them on the number in your personal area; before you leave, for anything that can wait, you write to them from there.

Some things are not extras and do not change from trip to trip: your Travel Designer from the first call to your return, the full organisation with properties chosen and booked by us, assistance while you travel seven days a week, the personal area with the day by day itinerary, documents and map, the preparation videos, the gift box posted home before departure, and the sports medical insurance. Outside that sit flights, meals and the services you choose, such as bag transfer or extra nights: those are added to the proposal and written out.

Fair question, and the honest answer is that you can organise a walking route yourself: plenty of people do. The difference is how you spend the weeks before, because either way the walking is yours. On your own you have to decide where to break the stages without knowing how hard the third day climbs, write to twenty properties and wait for replies, handle the ones who want a bank transfer and the ones who never answer, fit transfers around flight times and find insurance that actually covers trekking. And if something breaks while you are out there, you deal with it.

The whole journey, before you pay anything. It is not a sheet with a number at the bottom: it is the trip as it will be. The route day by day, with the distance and walking hours of each stage. What kind of accommodation you will have each night, according to the line you chose. The flight, with airports, times and baggage, if we are handling it. Transfers and added services. And everything that is always included. The names of the properties are not there yet: they are confirmed one by one after the booking is started, and then you find them in your itinerary.

The price is the price and it stays that way. It can move in three cases only. If the trip includes flights, until we buy them the fare belongs to the airline and shifts from one day to the next: what you read is the quote from the day we looked, and we check it again before purchasing. If you book close to departure, when property rates rise. If a property sells out on your dates and has to be replaced by another on the same line. In every case you hear it from us first, and always before you sign.

Yes, and it is normal: almost no proposal is accepted exactly as first written. Some of it you change yourself, inside the proposal, until you start it: the services you asked for have a switch, you turn them off and on again, and you can change quantities too. The price updates in front of you. Everything else we do: moving dates, lengthening or shortening the walk, changing line, asking for a shorter stage. Write to your Travel Designer and the updated proposal comes back.

From your personal area: you open the proposal and accept it there, paying the setup fee. From that moment we start checking real availability on your dates. Once everything is confirmed you receive the contract to sign and the deposit request. You pay by card or by bank transfer; every deadline comes with a link, and the confirmation stays written in your personal area.

The path is always the same and you watch it advance in your personal area. You tell us what walk you have in mind, either by writing to us or by building your own idea and sending it over. A Travel Designer calls you and writes the proposal: stages, where you sleep, what is included, the price. You accept the proposal and pay the setup fee. From there we check real availability on your dates. You sign the contract and pay the deposit, including transport if we are booking it. The properties are confirmed one by one, and the balance is due within thirty days of departure.

The setup fee is paid when you accept the proposal, before the contract is signed: from that moment your Travel Designer starts looking for and checking real availability on your dates. It is 249 euro for every trip, and 1,000 euro for groups of 8 or more travellers. If departure is less than 30 days away it is 30 per cent of the ground services, and never less than the standard fee. In every case it comes off the total.

No. It is deducted from the total: it is not an extra cost, it is the first slice of what you would pay anyway. You find it written in the contract among the sums already paid, and it is subtracted from the final balance.

In two moments, and you know both from the proposal. On signature: 30 per cent of the ground services plus the full cost of flights and transport, if we are booking them. Tickets are paid in full because we buy them straight away, at that day's fare, and from then on they are in your name. Within 30 days of departure: the balance. If you are leaving in less than 30 days the two deadlines become one and everything is due at signature, because the properties have to be confirmed immediately.

At checkout you choose: Visa, Mastercard or American Express, your phone wallet with Apple Pay or Google Pay, or Revolut Pay. Always in euro. Bank transfer works too, for the deposit as for the balance: say so to the person handling your trip and the details follow. Card payments go through Stripe: you type the number on their page, not on ours, and what comes back to us is the confirmation and the last four digits on the receipt. We never see or store the rest. The company that takes payment is Wayure Travel SL, and that is the name you will read on your statement.

The payment calendar changes, not the price. Above 30 days you pay in three moments: the setup fee on acceptance, 30 per cent of ground services plus transport on signature, the balance within 30 days of departure. Under 30 days the middle deadline disappears, because the properties must be confirmed at once: everything remaining is due on signature, that is 70 per cent of the ground services and the full cost of transport. The setup fee, which in this case equals 30 per cent of the ground services, still comes off the total.

Yes, and it happens more often than you would think, but two things change. There is a 149 euro charge for handling a booking outside the normal timeline: it is the only amount added to the price, it is not deducted and it is not refunded. And the clock gets tight for you too: the properties have to be confirmed immediately, so the setup fee, the rest of the ground services and the transport all land within a few days, we need your full details fast, and the stages have to fit whatever is still free. Before asking you for anything we check the trip is genuinely possible.

As a rule no, because it pays for work that is actually done: finding and checking availability on your dates. There is one case where it comes back in full, and that is when we are the ones who cannot find what you asked for. Then you can take the alternative dates we propose, keeping the fee valid, or walk away and have it all back. The refund arrives within 14 working days of your notice.

The penalties written in the contract apply, and they depend on how close departure is: over 30 days, 30 per cent of the price of the ground services; within 30 days, 100 per cent of the total cost. In both cases the full cost of transport already purchased remains due, because those tickets have already been paid to the airlines. Before cancelling, remember you can transfer the trip to somebody else: European package travel law allows it, with written notice to us at least seven days before departure.

Yes, and we tell you what it costs before anything moves. The bill has three lines, quoted together: what we have already paid suppliers for the old dates and will not get back, the rate the supplier charges for the new dates, and a handling fee of 45 euro per supplier involved, with a minimum of 90 euro. Nothing changes before your written confirmation and payment. If the change comes once the trip has started, the handling fee rises to 60 euro per supplier with a minimum of 150.

Yes. It takes a new setup fee for the person joining and an addendum to the contract. The cost depends on what the properties have at that moment: one more room on the same dates is not always available at the same price. We tell you the exact figure before confirming anything.

Yes, step by step: choose the route, how many days you have, how many of you there are, the line that suits you and the services to add, from bag transfer to transfers. At the end you see the cost. What you do not choose is the properties, and that is not an oversight: we select them one by one, according to the line you chose and to what is genuinely free on your dates. They are places we know, on the right stage and the right distance from where the walking day ends. That is the craft you are paying for, and we do not hand it to a list.

Yes, for everything on the ground: accommodation, local transport, added services. What you read is the real cost, not an indicative range. The one line that can move is the flight, if we are handling it: tickets are bought later, once the properties are confirmed and the contract signed, usually within 72 hours, at that day's fare, and we tell you the fare before proceeding. We do not buy a flight before we are sure the trip exists: it would be a named ticket to throw away.

One trip, one booking: the proposal is in the name of whoever books for everyone. But it is shareable. Inside the proposal there is a button to invite the people coming with you: you send the link and they read the same things you read, the stages, where you sleep, what is included, before anyone decides for everyone. The price is shown per person and changes with how you sleep: two people sharing a twin cost less than two singles.

The lines are not service levels and they are not a price ladder with the same experience inside: they are different ways of crossing the same route. The road is the same, the stages are the same, the distance is the same. What changes is how you want your evening to be, once the walking is done. What never changes is everything else: your Travel Designer, the full organisation, assistance while you walk, the personal area with the itinerary, and the medical insurance.

One rule: on your stage, for your line, the best that town has. The criteria that get us there are three. Where the stage actually ends: our properties are on the route and in the centre, not three kilometres outside, because after twenty-five kilometres on foot those three are another stage. The line you chose, inside which we take the best available in that town. And how they treat people arriving on foot, which is something a star rating never tells you.

A shared dormitory, almost always bunk beds, shared bathrooms. That is how you sleep on the Essence line, and it is not a fallback: it is a choice, less comfort and more walking. In practice: four to twenty beds with people you do not know, men and women together in nearly every case, the bed you get decided by whoever runs the place, shared showers, and a door that locks at a set hour. Sheets and blankets are not guaranteed and you usually make the bed yourself: a light sleeping bag belongs in the pack.

Yes, and we will tell you exactly why, because it is the question that annoys solo travellers most. From the private room lines upwards, one person occupies a whole room, and the property charges for the room and not for the person: the empty bed beside yours is not sold to anyone else that night. The supplement is that difference, and the proposal spells it out instead of burying it in the total.

No. Never, on any line, and it is not a courtesy: it is a rule. If you asked for a private room, that room is yours. We do not pair you with another traveller to split the cost, we do not put you in a bedroom inside a shared flat, and you will not arrive to find an arrangement different from the one you accepted.

Not if you do not want to. Bag transfer moves your luggage for you: each morning you leave it at the property before the stated hour and that evening you find it at the next one. You walk with a small day pack holding water, a jacket, lunch and your documents. It is not a small comfort: twenty kilometres with ten kilos on your back is a different sport from the same twenty with three, especially from the third day on.

It depends on the route and on how we split it, and this is the part where you have a say. Every route has its classic stages, usually between fifteen and twenty-five kilometres: they exist because the villages where you can stop sit at that distance, not because someone decided twenty is the right number. If you prefer shorter days we add days and split the stages: the route stays the same, the rhythm changes. It is the request we get most often.

It is a choice, not an oversight. Putting them in the price would mean deciding them months in advance on your behalf, which in practice means sending you to a set menu every evening in the building where you sleep: the quickest way to take away the best part of the day, because the food of a place tells you as much as the road does. There is a practical reason too: many of the best properties are small, sit in the centre, and have no restaurant.

Tell us straight away, while you are still there. Do not wait for your return: from home, with the trip over, there is nothing left to put right. If the room is dirty, if something does not work, if the arrangement is not the one booked, call your Travel Designer on the number in your personal area. We speak to the property and most of the time it is sorted within half an hour, because that property works with us and not with a booking site. If it is serious and cannot be fixed, we find somewhere else on that stage.

If you want, yes, and if you ask we recommend it. Not because we have secret fares, those are the same for everybody: it is that the flight governs everything else. The arrival time carries the airport transfer, the first night, the hour you can start walking the next day. If we booked that flight, when it is rescheduled or cancelled we know before you do and we move the transfer and the property accordingly. If you booked it yourself, you find out about the delay at the airport.

Because it is the one line we cannot hold. Property and service prices we confirm; the flight price belongs to the airline and moves hour by hour until the moment of purchase. The proposal carries the quote from the day we looked. When you decide to go we check again and tell you the real price before buying, usually within 72 hours: if it has gone up, you hear it before, not after.

It depends on the fare, and the proposal states it for every flight. With hand luggage only, a 38 or 40 litre pack usually goes in the cabin, but dimensions vary from airline to airline. If your route includes bag transfer, the big bag still has to reach the start: either you check it in or you genuinely travel light. Adding baggage later is nearly always possible, and nearly always dearer than buying it with the ticket.

From the airport to the starting point you travel by train, by bus or by private transfer, depending on the route: the proposal gives the recommended way, and if you want the private transfer we add it, with someone waiting with your name. The same applies for the way home from the finish. If your flight leaves early the next morning, say so while we are still designing the trip: sleeping near the airport often beats sleeping in the old town.

Just the day: water, something to eat, a light jacket, documents, phone. A small pack, the one you would take on a day out. Everything else lives in the big bag waiting for you that evening at the next property, if you added bag transfer. If instead you carry it all, the pack becomes the most important choice of the trip. And if you are sleeping in hostels, add a light sleeping bag: sheets and blankets are not guaranteed there.

Lighter than you think. People who have walked for years carry the bare minimum and accept that something may be missing, rather than filling the pack with things that might be useful. If you carry everything, 38 or 40 litres is plenty for a multi-day route, and it is also the size that passes as hand luggage. Bigger does not mean more comfortable: it only means you will fill it.

The ones already on your feet. The rule that matters more than any brand is never to set off in a new pair: walk at least fifty kilometres in them beforehand, so the shoe takes the shape of your foot and you find out whether it is the right one. Shoes decide how you feel in the evening more than anything else, because blisters and aches almost always start there rather than in the distance. On the type, it depends on the route and the season: ask your Travel Designer, who knows the ground you will be crossing.

One bag per person, closed, with your name clearly on it. A wheeled case, a holdall or a large pack all work: what matters is that it loads and unloads quickly. You leave it at the property in the morning before the hour we give you and find it at the next stage, usually in the afternoon. Keep documents, money, phone and medicines with you: those never travel in the bag. Weight limits and collection times vary by route and are written in your itinerary.

If it is an emergency, call rather than write: on the phone somebody answers at once. For a medical emergency or danger there is 112, the single number across Europe. For anything medical covered by the policy there is the insurer's assistance line, open around the clock. For a travel problem, a property that cannot find you or transport that does not turn up, there is our number. Both live in your personal area, with a button to call. For anything that can wait a few hours, write to your Travel Designer.

It happens, and it is provided for. Call your Travel Designer rather than writing: if you are stopped halfway you need somebody who answers now. We arrange a transfer to that evening's property, so the next day starts rested. The transfer has a cost, and we tell you before arranging it. The booking stays valid: what you skip is the walking, not the bed. If the problem is physical and needs a doctor, call the insurer's medical line first.

It happens to everyone, and it usually resolves in ten minutes by walking back to the last marker you saw. The great routes are waymarked, and not by us: local associations and authorities look after them. On the Camino de Santiago it is yellow arrows and shells painted on walls, posts and tarmac; elsewhere the symbols change but the logic is the same, and before you leave we tell you what to look for on yours. One practical rule: if you have walked a while without seeing a marker, go back instead of improvising.

You walk anyway, in the right jacket, and that is part of it. What we do not do is push you on at any cost: if the weather makes a stage genuinely dangerous, your Travel Designer offers an alternative, a transfer or a reworked day. The properties stay booked: weather does not cancel nights already confirmed, and no policy refunds a rainy holiday.

A gift box, posted to your home before departure, containing the pilgrim credential if your route uses one, the booklet you get stamped along the way. And the preparation videos in your personal area, to watch as often as you like. If you book close to the date the post may not make it: in that case the gift box waits for you at the first property on the route, credential included.

The Compostela is the certificate issued in Santiago and it has precise rules: at least one hundred consecutive kilometres on foot along an official route and always towards Santiago, two hundred by bicycle, with the final stage starting at least from the town immediately before the cathedral. You need the credential stamped along the way: the places you sleep stamp it, and so do bars, churches and town halls. You do not have to find the credential yourself, it is in the gift box. Stages skipped by transfer do not count.

Yours. We cover the rest: your Travel Designer speaks your language, and so do the itinerary, the documents and the personal area. If during the trip you need to speak to a property and do not feel confident, call us and we speak for you. On the road, in practice, very little is needed: where they are used to walkers there is almost always someone who gets by in English, and what you actually have to say fits into five sentences.

Yes. Every trip includes sports medical insurance in the price, without you having to ask: it deals with what can happen to your body while walking, an appointment, an emergency room, a medical repatriation, and the assistance line answers around the clock. What this policy does not cover is cancellation of the trip: for that you need Travel Plus, added separately.

The medical side of the trip. Maximum amounts per person: medical and health assistance 6,000 euro, urgent dental expenses 150 euro, repatriation or medical transport unlimited, early return for the death of a family member or their hospital stay beyond five days unlimited, travel and accommodation for someone joining you if you stay in hospital beyond five days with travel unlimited and accommodation up to 750 euro, and extension of the stay on medical prescription.

It is the policy that covers what the included insurance leaves out, starting with what can happen before you even leave: if you cancel, the contract penalties stay with you, and Travel Plus is how you claim those sums back. It was built for these routes with Intermundial, a European broker specialising in travel insurance, and underwritten by White Horse Insurance Ireland. The difference that really counts is that it includes hiking and trekking, which many general policies exclude.

Maximum amounts per person: medical and health assistance 500,000 euro in Italy and 1,000,000 in Europe and worldwide; trip cancellation 5,000 euro in Italy and 10,000 in Europe and worldwide, with a 15 per cent excess; trip interruption 5,000 euro in Italy and 10,000 elsewhere; repatriation or medical transport unlimited; early return for serious family reasons unlimited; search and rescue up to 15,000 euro; travel accidents 5,000 euro, 30,000 on board transport.

That in a covered cancellation a share stays with you: 15 per cent of the recognised penalties is deducted from the refund. A worked example: if you cancel and the contract sets 2,000 euro of penalties, the insurer pays 1,700 and 300 stay with you. It is a normal condition in cancellation policies and it exists to discourage casual cancellations.

It depends how heavily the risk sits with you, and it is worth doing the sums first. Without a policy, if you cancel the contract penalties apply: 30 per cent of the ground services over 30 days from departure, 100 per cent within 30 days, plus the full cost of transport already bought. Those sums stay with you and we cannot refund them. With Travel Plus you can claim them back from the insurer, in the cases the policy covers and less the excess. It has to be taken out before the reason arises, so it is decided now, not later.

Travel Plus refunds the penalties only if you cancel for one of the causes set out in the policy, arising after you took it out and serious enough to stop you travelling. It is not a right to change your mind: if you go off the idea or simply do not turn up, the policy does not pay. The covered causes are many and fall into four families: health, with serious illness, serious injury or death affecting you, a family member or the travel companion on the same booking; work; home and property; and force majeure. The exact list is in the policy conditions.

If it is serious, call 112 first, the single emergency number across Europe. Then call the insurer's medical centre, and it is worth knowing one thing: that centre is not us. It is the insurer's own service, with doctors and operators answering at any hour, and it is the only one that can authorise treatment and take on the cost. We organise your route; we cannot authorise a consultation on the insurer's behalf. The numbers are in your personal area.

On the insurance page of the site, at the bottom: the certificate of the included insurance and the Travel Plus conditions, both downloadable. The full conditions are currently available in Italian and English. What you read here is a summary: between the two, the policy document prevails. If a point is unclear, ask the person handling your trip.

It is your personal area, and it is not a list of bookings: it is the whole journey, from the day the proposal arrives to the day you are home. Before departure you find the proposal to read and accept, the payments with their deadlines, the documents to download including contract and insurance certificate, and the booking status advancing as we confirm the properties. From there you also invite the people travelling with you, and each of them gets their own way in.

With your email and a six digit code: no password to invent, now or later. Press the button in any of our emails and the page opens by itself; an email arrives with six digits, you type them, you are in. If you have no email of ours to hand, you go in from the site, through the members area at the top. It must be the address you booked with, otherwise the trip will not show.

The trip moves by itself, following what actually happens at our end, and in your personal area you see it as a ladder of steps: the closed ones are ticked, the current one is highlighted, the rest are waiting. First come the steps where we build the trip, setup paid, in progress, services confirmed; then the contractual and financial part, contract sent, contract signed, deposit and balance.

The itinerary with the properties you sleep in, night by night, opens after the balance is paid. It is not a formality: we searched for, chose and booked those properties one by one on your dates, and that is the work you chose us for. The balance is due within thirty days of departure, so the itinerary appears in that window, when it is close and genuinely useful. Before then the area is not empty: you see the status advance and each service as it is confirmed.

The map sits inside your trip, on the phone as on the computer, and it shows the real route rather than an indicative drawing: the track stage by stage, a marker on every place you sleep, the elevation profile so you can see where it actually climbs, and your position while you walk, with a warning if you drift off route. For it to help on the road you have to turn on location: without it you see the route but not where you are on it.

Yes, that is what it is for: on the phone, one handed, while you are out. On the routes we run there is coverage, and it opens when you need it, at the bar halfway, at a junction, on arrival when you are looking for the address. You need a connection, but the thing to watch is the phone rather than the route: if you are walking outside your own country, check before leaving that your data plan works abroad, and outside the European Union you usually need an add on or an eSIM.

You, the people walking with you, and us, who organise it. Nobody else. If you travel together, each person registered as a participant signs in with their own email and sees the same trip: stages, accommodation, flights, services, documents. Nobody has to act as go-between and nobody needs to pass around screenshots. One thing to know about the proposal, before the trip is started: it is shared through a link, handy for letting your companions read it, but that link opens it to anyone who has it.

The trip moves to completed and stays in your personal area: the stages you walked, the distance, the places, the documents. A week after your return the property details disappear instead, that is name, address, room type, board and booking codes. It is not a fault: that selection, property by property on the right stage, is the work you paid us for.